Refund and Cancellation Policy

This policy explains how to cancel an order and when refunds apply. It does not limit any right you have under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002 or other applicable law.

1. How to cancel or request a refund

Contact us and choose “Order or payment query”, quoting your Payfast payment reference. We will acknowledge your request within 2 business days. Approved refunds are paid back to the account you paid from, normally within 10 business days of approval, although your bank may take longer to show it.

2. Digital toolkits

• Before delivery: if the toolkit files have not yet been sent to you, you may cancel for a full refund.
• After delivery: because digital files cannot be returned, delivered toolkits are not refundable for a change of mind, except where the law requires otherwise.
• Defective or inaccessible files: if a file is corrupted, incomplete, does not match its description or cannot be opened, tell us within 30 days. We will replace it or, if we cannot, refund you in full.

3. Quick Fleet Risk Audit

• Before work starts: you may cancel for a full refund until we notify you that the review has started.
• After work starts: you may still cancel. We will refund the amount paid less a reasonable charge for the work already performed, which we will explain to you.
• After delivery: once the audit report has been delivered, the service is complete. If you believe it was not delivered as described, contact us and we will review it with you.
• If we cannot proceed: if we decline the request, for example because it falls outside the service, we refund you in full.

4. Business Plan Submission

• Before review starts: you may withdraw your submission for a full refund until we notify you that the review has started.
• After review starts: the fee pays for individual written feedback. Once the review has started the fee is not refundable for a change of mind, but you will still receive your feedback.
• Selection outcome: the fee is not refundable because an application is not selected for the FTRA Launchpad. Payment never guarantees selection.

5. Duplicate and failed payments

• If you are charged more than once for the same order, we will refund the duplicate payment in full.
• If a payment fails or is reversed, your order stays unpaid and no work or delivery begins.
• If money leaves your account but you do not receive a Payfast receipt, contact us so we can check the payment.

6. Future physical goods

FTRA Workwear is not currently for sale. If physical goods are offered in future, separate delivery, return and refund terms will be published before ordering opens, including your statutory right to return goods.